Frank Basic Accident Boost Hospital

Hospital: what is covered

Restricted means partially covered for hospital costs as a private patient in a public hospital; in a private room or private hospital you may face significant expenses.

Excess, waiting periods and hospital

• Tier - Basic
• Hospital - Private or public hospital
• Excess - Capped per person and per policy per year. $750 per person a year. $750 per policy a year.
• Co-payments - None.
• Known gap - Yes, with the fund's doctors
• Age-based discount - Offered for 18 to 29 year olds
• Accident cover - Yes
• Travel and accommodation benefits - No

Waiting periods

• Most treatments - 2 months
• Existing conditions - 12 months
• Pregnancy and birth - 12 months
• Rehabilitation, psychiatric and palliative care - 2 months

As filed by the insurer: Frank Basic Accident Boost Hospital includes Private Emergency Department Attendance Benefit which covers 50% of the emergency department attendance/administration fee up to $200 per person, yearly. This benefit is payable towards up-front attendance/administration fees charged by a private hospital upon presentation at an emergency department, which vary by private hospital. It is not payable on any fees where a Medicare benefit is claimable, such as medical, radiology or pathology charges. Members need to submit a paid invoice through the mobile app or by email to claim this benefit, therefore will incur an out-of-pocket cost upfront. Two month waiting period applies.

Ambulance

Emergency ambulance. Call-out fees covered. Waiting period for emergency transport: none. No limit on emergency transport.

Agreement hospitals in Northern Territory

Frank Health Insurance has agreements with 3 private hospitals here, as filed with the Ombudsman.

This policy's other options

Every state, household and excess the insurer filed for this policy, with the premium before the rebate.

Member retention (hospital cover)

79.9% is the Commonwealth Ombudsman's figure for GMHBA, the insurer of Frank Health Insurance, in its State of the Health Funds Report 2024-25 (Table 1, page 15; data at 30 June 2025).

The Ombudsman describes it as one measure of the comparative effectiveness of insurers and of their level of member satisfaction: the percentage of members, hospital memberships only, who have remained with the insurer for 2 years or more (page 12). It is published for the insurer, not for this policy, and is not adjusted for policies that lapse when a member dies. The Ombudsman cautions that no single indicator shows an insurer's overall performance (page 27).

It is shown as published. The list is not sorted, filtered or ranked by it.

Member retention is the Commonwealth Ombudsman's figure, from its State of the Health Funds Report 2024-25. Source: Licensed from the Commonwealth Ombudsman under a Creative Commons 4.0 licence. This report is available from the Commonwealth Ombudsman website at www.ombudsman.gov.au.

Where this comes from

Policy details come from the PrivateHealth.gov.au dataset published by the Private Health Insurance Ombudsman on data.gov.au (release of 1 Oct 2026), licensed under Creative Commons Attribution 3.0 Australia. Statement H78/DLXU10, filed by GMHBA Limited, issued 1 Apr 2026.